Re : Import services to Service Catalog
Alagar Raja, I have only one template for all of services. They will be offered to users.I used option "Import CI from CSV" and that was something wrong. I have an excel file (contains list of services...
View ArticleFailing to Upgade Service desk plus 9233 to 9300
Hi Team,Please urgent assist am failing to upgrade service desk plus 9233 to 9300, During the upgrade it extract all the file fine but in the mid it failed. I raised this before with Service desk team...
View ArticleRe : Failing to Upgade Service desk plus 9233 to 9300
Hi Emmanuel,I believe you have already submitted requests (8091798 and 8077284) with out support regarding upgrade issue. We will get in touch with you for further analysis.
View ArticleRe : Import services to Service Catalog
Hi Nataliya, Please raise this with our Support Team at support@servicedeskplus.com with this forum link and the CSV file. We will get in touch with you for analysis.
View ArticleRe : Requesters in EMail IDs to Notify Need to Update Request
Hi Ken,Greetings!Requesters can view or add notes to a request only if they have view access permission to the request even if they have been added as a CC user for the request.
View ArticleRe : Requesters in EMail IDs to Notify Need to Update Request
Hi Ken,Please follow the below steps to change the view permission for all the requesters to 'Show Department requests'.Connect to the query analyzer of the SQL server and execute the queries.1) Delete...
View ArticleRe : Can Servicedesk Plus version 9.3 Build 9300 integrate with CTI?
Hi Adilah,Greetings!If Cisco Contact Center-as-a-Service has API support, you can integrate it with ServiceDesk Plus using ServiceDesk's APIs. You can refer to the below link for more information on...
View ArticleRe : Requesters in EMail IDs to Notify Need to Update Request
Hi Ken,A request can be shared with other users in ServiceDesk Plus. So that, shared users can view and add notes to the requests. You can also auto share requests with users using custom triggers....
View ArticleCustom Script
I have created a custom script to trigger on submission to replace the subject with 2 custom fields. Everything is working, but how do I modify the format of the date to mm/dd/yyyy?Custom Script:var...
View ArticleRe : Custom Script
Hello,Please try this:var x=$CS.getValue("ServiceReq_15001_UDF_CHAR1");var y=$CS.getValue("GUDF_DATE1");var day = y.getDate();var month = y.getMonth();var year = y.getFullYear();var date = month + "/"...
View ArticleDisabled Active Directory authentication
I disabled Active Directory authentication and now I cant log on to the manageengine, I tried Username: AdministratorPassword: Administratorbut it logs on as requesterPlease Help I need to log on as...
View ArticleHarmonize UI/UX across ManageEngine products
Hi !I have found no better place in the foruls so i figured i would post my suggestion here.Our IT Department has yet purchased 5 ManageEngine solutions (On-Premise) and are considering others.Yet we...
View ArticleRe : Disabled Active Directory authentication
Hi Gurami,Please refer to this link for the instructions to reset the local admin password in ServiceDesk Plus.
View ArticleRe : Requesters in EMail IDs to Notify Need to Update Request
Thanks to all for your information. From what I've read in the release notes, etc., it looks like sharing requests became available in version 9306, is that correct? We just went live on 7/17, and for...
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